From An Emotional Labor Perspective, How Does Dealing With An Abusive Customer Lead To Stress And Burnout?

Dec 24th at 8:23 pm By: Douglas B

You overload your sense trying to make him happy. So while you are trying real hard to do your best he just goes on and on and you are going crazy because he’s not listening to you. You are using all the rational theory you can and you end up irrational because you were trying to reason with an irrational person. You can’t. But in trying to do so it will stress you more than hurt you if you aren’t careful. I worked retail for over 25 years in hardware. In all that time I only had one guy who I had to tell the boss I couldn’t handle waiting on. He always had a list of why nots and I was suposed to have the answers. I had to go and clear my head after waiting on him. That is why I took it to the boss. I was also afraid I might go off on him and he worked for the company who owned the building we were in. A rock and hard spot. Lucky the boss understood and did come out and wait on him.